At Jackets Valley, we are committed to ensuring that your order reaches you in a timely and efficient manner. Please review the following shipping and delivery guidelines to understand how we process and deliver your jackets:
- Handling Time: 1-3 Business Days (Monday to Saturday)
- Order Cut Off Time: 2:00 pm – Eastern Standard Time (GMT-5)
- Delivery Time: 5-9 Business Days (Monday to Saturday) This includes handling time (1-3 days) + transit time (4-6 days).
We use the following SHIPPING PARTIES.
- FedEx
- DHL Express
- UPS
- USPS
Read in detail here:
1. Dispatch Time:
Orders are typically dispatched within 1-3 business days from the date of purchase. Please note that dispatch times may vary during peak seasons or due to unforeseen circumstances. However, rest assured that we strive to dispatch your order as quickly as possible.
2. Delivery Time:
Once your order has been dispatched, the estimated delivery time is 4-6 business days. This timeframe may vary depending on your location, local courier services, and any external factors beyond our control. We partner with reliable shipping providers to ensure prompt and secure delivery of your jackets.
3. Shipping Methods:
We offer standard shipping for all orders within our delivery network. If you require expedited shipping or have specific delivery instructions, please contact us at support@jacketsvalley.com before placing your order. Additional charges may apply for expedited shipping services.
4. International Shipping:
Jackets Valley ships to select international destinations. International orders may take longer to reach you due to customs clearance procedures and distance. Please allow extra time for international deliveries.
5. Order Tracking:
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track your package using this number on our website or directly through the shipping provider’s online tracking system.
6. Delivery Attempts:
Our shipping partners will make multiple attempts to deliver your order to the provided address. If no one is available to receive the package, a delivery notification will be left, and you may need to arrange for re-delivery or pick up the package from the designated delivery location.
7. Missing or Damaged Items:
In the rare event that your order arrives with missing items or is damaged during transit, please contact us immediately at support@jacketsvalley.com. We will investigate the issue and work towards resolving it promptly to ensure your satisfaction.
8. Shipping Charges:
Shipping is absolutely free worldwide. We won’t take charges for that. But in case of remote area charges, customers will be asked for the “REMOTE AREA CHARGES”.
Returns and Exchanges:
For information regarding returns, exchanges, or refunds, please refer to our Returns Policy page.
Contact Us:
If you have any questions, concerns, or special requests regarding shipping and delivery, please don’t hesitate to reach out to our customer support team at support@jacketsvalley.com. We are here to assist you and ensure a smooth shopping experience.
Note: All shipping and delivery times mentioned are approximate and subject to change. We appreciate your understanding and cooperation in this regard.
- Trade Name: Jackets Valley
- Phone: +1 (681) 216-2203
- Email: support@jacketsvalley.com
- Support: 24/7 on Live Chat & Whatsapp
- Business Houses: 9:00 am – 4:00 pm
- Address: 7348 Patsy Locks, East Flo, West Virginia, 16708-6006, USA
Thank you for choosing Jackets Valley. We look forward to serving you!