Return Information:

  • This return policy is valid for the countries: UNITED STATES OF AMERICA
  • You have the right to return 30 DAYS after the arrival of your order.
  • The products can easily be returned.
  • The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defect received product.
  • With most packages the return labels are in the box, if this is not the case send us an email at support@jacketsvalley.com and we will send them digitally only in case, if the item is defective. You can then print them and add them in the return package. (Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.)
  • *New = These are unopened products in their original packaging and products that have never been used.
  • Once we have received and verified your return, you will have your refund within 7 BUSINESS DAYS using the payment method you used when ordering.
  • We comply with all relevant laws regarding returns and refunds. 
  • We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@jacketsvalley.com and send your item to: 7348 Patsy Locks, East Flo, West Virginia, 16708-6006, USA

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 7348 Patsy Locks, East Flo, West Virginia, 16708-6006, USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@jacketsvalley.com for questions related to refunds and returns.

  • Trade Name: Jackets Valley
  • Phone: +1 (681) 216-2203
  • Email: support@jacketsvalley.com
  • Support: 24/7 on Live Chat & WhatsApp
  • Business Houses: 9:00 am – 4:00 pm
  • Address: 7348 Patsy Locks, East Flo, West Virginia, 16708-6006, USA